ITIL-4-HVIT最も有効な質問と解答で勉強

An IT operations team is overwhelmed by the volume of monitoring alerts and cannot distinguish significant events from noise. Management wants to use machine learning to detect anomalies and correlate related events automatically.
Which capability is being introduced?

• A. Continuous deployment
• B. Infrastructure as code
• C. ChatOps
• D. AIOps

A service provider provides a cloud-based social media tool to many service consumers. It is essential that the service is reliable and has very few failures. Recently there have been issues where the performance dropped to unacceptable levels following service updates. Some technical staff claim this is due to unexpected patterns of business activity.
How can the 'capacity and performance management' practice contribute to resolving the issues?

• A. By ensuring that demand forecasting is considered as a part of the 'definition of done'
• B. By creating chaos engineering tools to test the resilience of the service under various conditions
• C. By developing plans to ensure that the service can recover quickly from outages
• D. By estimating the resources required to develop a minimum viable product in order to identify costs

How can a service provider BEST improve its use of the 'capacity and performance management' practice to achieve more 'resilient operations'?

• A. By providing a common approach for investigating the causes of incident
• B. By assessing improvement opportunities to reduce technical debt
• C. By managing knowledge about live products and services
• D. By providing warranty requirements to the software development team

An organization has well-documented service continuity plans, which include manual actions to move some service provision to a secondary site. During a recent fire in the organization's primary site, the manual actions were not performed.
What should the 'service continuity management' practice have recommended to prevent this situation?

• A. Documenting return to normal operations
• B. Performing a business impact analysis
• C. Conducting command post exercises
• D. Improving monitoring for continuity events

An organization is considering its options for mitigating service continuity risks in an effort to ensure resilient operations. It has determined alternative sites that are suitable for use to resume normal operations in the event of a natural disaster, established data backup capabilities and identified manual ways of working.
Which would be the BEST option this organization could consider to complete its overall risk mitigation?

• A. Ensure the plan is tested
• B. Ensure the plan is clear and concise
• C. Ensure the availability of data
• D. Ensure the physical security of the sites